IT FOR BUSINESS

IT Support For Business

Breathe Technology Ltd has been trading from it’s HQ in Cambridge since 2003, providing best in class IT Support Services and Infrastructure Projects to customers nationwide. The Headquarters is based in Girton, Cambridge and regional offices located in London and Sheffield, allowing good coverage from the North and South of the UK.

We provide these IT Managed Support Services, IT Procurement and Project Services to customers with internal IT Teams or it can provide fully outsourced IT Support.

“Breathe Technology installed the Baufritz UK network and have supported us from day one. They interface with our German HQ IT team where needed and understand how we work. They’re pleasant, reliable, and trustworthy.” – Oliver Rehm, Managing Director – Baufritz UK

We currently have a strong customer base in the following areas and would welcome new customers.

Cambridgeshire including Peterborough
Suffolk
Essex
Hertfordshire
Bedfordshire
Milton Keynes
Buckinghamshire
Norwich
London and home counties

Some of our business customers

IT Projects & Managed IT Support for Businesses

We work hard to deliver the best Infrastructure Projects and Managed IT Support that money can buy.

Have you ever wondered, “Is there a great IT Support Company near me?”

Our Managed IT Support Service for Businesses, provides a unique approach in comparison to the traditional outsourced IT Helpdesk. We do not offer different packages as we do not believe in restricting our customers support experience. However, there are some options that can be tweaked to meet your requirements, such as the number of visits you may need, if you require Strategic IT Support for the management team or perhaps a DPO service to cover your GDPR requirements.

Our USP’s are to deliver a more personal IT Service by providing each customer with a dedicated team that proactively supports the network and has a great relationship with you. Your dedicated lead will also have the Ultimate IT Skillset consisting of Desktop Support, Server Support, Virtualization, Storage, Networking, Backup & DR and Cyber Security. This means you have one point of call to get any IT issue resolved quickly.

Our IT Support Team can also add additional resources and skillsets to your internal IT team and act as an escalation point with Level 3 Helpdesk and regular site visits or we can provide a fully outsourced IT service for businesses and schools who do not have an internal IT team

Our Project Team can provide complete turnkey IT Projects, from design, installation and post project IT Support. We can also provide IT Procurement and IT Consulting Services and Project Management.

We have a great track record and significant experience in the following sectors:

BioTech and Pharmaceutical
Hi-Tech & Technology
Contact Centres
Financial Services
Professional Services
Logistics
Design & Build, Fit Out
Manufacturing
Architecture and Design
Hotel & Restaurant
Aviation
Recruitment
Estate Management
Creative and Design
Broadcasting & Media
Motoring
The Education Sector

What kind of projects can we help you with?

IT Networks

Network Switching (HP, Dell, Allied Telesis)
Point to Point Radio & Laser
Wireless (Xirrus, HP, Aerohive, Ignite)
Connectivity (Leased lines, Black Fibre, Broadband and SIP)

Cyber/ Network Security

Prevent Duty
UTM Security Appliances & Firewalling (SonicWall, SmoothWall, WatchGuard)
Email Security & Archiving (Proofpoint)
Anti-Virus (Sophos, Avast, Avira, Kaspersky)
Endpoint Protection & Encryption (Kaspersky, Bitlocker)
Patch Management, Network Vulnerability Scanning, Network & Software Auditing (GFI)
Web & Application filtering (SonicWall, SmoothWall, WatchGuard, Fastvue)
Safeguarding & Monitoring (NetSupport)
Remote Access & VPN (SonicWall, SmoothWall, WatchGuard)
2 Factor Authentication (Dell Edge)
Backup & Disaster Recovery (StorageCraft, Unitrends)

Servers and Storage

Server Hardware (HP, Dell)
NAS & SAN Storage (HP, Dell, Synology)

Virtualization

Server Virtualization (Citrix Zen, VMWare, HyperV)
Desktop Virtualization/ VDI (NComputing, Dell Wyse)
Mobile Device Management/ MDM (AirWatch, Meraki)

Desktops, Laptops, Mobile & VDI

Desktop, Laptop and Tablet Hardware (Most known Vendors)
Thin Clients & Virtual Desktops
Apple Hardware

Software

Microsoft Licensing (Schools Agreements, Cloud Services such as 365 and Azure)

Telephony

Telephone lines and SIP
Telephone Systems (Physical and Hosted/Cloud)

Cloud Services

Some of our customers have a fully blown cloud network with all the bells and whistles. Our favourite typology is a hybrid network, making the best of both on-premise and cloud IT.

As a bonus, we are a certified Microsoft CSP (Cloud Solutions Partner). This means we understand the cloud, you get best pricing and we buy direct from Microsoft.

Email Security and Anti-Spam (Proofpoint)
Cloud Backup including Office 365
Microsoft Azure (Entire Posfolio)
Microsoft Office 365

What do you get in a IT Support Package?

Firstly, we do not believe in limiting your experience. We don’t offer different packages. Only one…but with some options to tailor your service, to meet your specific needs.

We also believe, that you can have the best service without breaking the bank. It’s a premium IT Service at best value.

The Breathe Easy – Base Package (Our only Package)

Dedicated IT Support Team
(Technical Lead and Account Manager)
IT Helpdesk/ Service Desk (All level 3 qualified IT Support Engineers)
Unlimited Remote IT Support Services, Email, and Telephone Technical Support within Business Hours.
24/7 Monitoring and Alerting
Free after hours ‘Break Fix’ of mission critical systems
Site Visits are performed by your ‘Technical Lead’ Engineer (You can choose when and how many visits. This is an optional component.)
Pro-Active management
Cyber Security and Safeguarding Skillset
Documentation
Site Visit Report after every visit
Monthly Pro-Active Management Report
Annual Network MOT, review service
Service Level Agreements (SLA’s) on services provided

It Support Options to choose from: (Let’s tailor your It Support Package and the experience)

Virtual IT Director/ Strategy Consultant – Strategic Support for senior management

How many site visits you need – Some customers have an Engineer on site full time. Others have a engineer visit on a fixed schedule, perhaps once a week, bi-weekly or even monthly. It all depends on your needs. We can supplement your internal IT Support Team or provide an Outsourced IT Support Model if required.
Offsite backup and DR – Many of our SME’s make use of our cost effective offsite hosting for backup and DR, either as a secondary location (if you have a single site) or as a failsafe to your existing setup.
GDPR DPO Service. We have a standardised GDPR framework and provide you with a named DPO to relieve the pressure. We’ve done our homework so you don’t need to.
IT Systems/ Network Audit
The It Audit Service is a great way to start a new IT Support partnership as it gives us complete clarity on what you have and the true state of play. We can document systems, investigate your concerns and ensures that we receive all your details during the handover form your previous supplier.
Offsite Backup and Disaster Recovery Ideal for those organisations with a single site. We offer a cost effective offsite backup location, giving you that extra safety net you need.

What makes us different?

We provide a more personal service

This is achieved by assigning you with a dedicated team to look after you.

An account manager to provide quotes and nurture our relationship, to ensure you receive the very best service.

Apart from removing the frustrating IT Helpdesk experience, it means that you have a personal set of contacts. They know you and you know them. They will understand exactly how you work and what you expect. Trust is a key component of a good support relationship.

Finally, we can supply all the hardware and software you need too.

We have the Ultimate Skillset

All of our engineers have a minimum of 5 years high end IT Project and Support experience when they join. They then undergo rigorous development, that we call the Technical Mastery Programme.

Our skillset includes: Connectivity, Cyber/ Network Security, Safeguarding Cloud Solutions, On-Premise IT, Servers & Storage, Virtualization, Backup and Disaster Recovery, Communications (Hosted and SIP), Desktop including VDI and Mobile Computing

Have you considered an audit?

Most of our customers had an IT Provider when we met them. They were obviously not doing a good job…or we wouldn’t be talking. Sometimes it starts with doubt in their technical ability or perhaps their resources seem strained. Other times, they feel ripped off.

Either way, an audit is an amazing way to get visibility on the ‘real’ situation. We will do the review and provide you with an easy to understand summary report, of all the risks, issues and suggestions on how to fix it.

Yes, you will also get the technical document backing up our findings and suggestions.

This creates a great starting plan for a new relationship, shows you how good we really are and will put your mind to easy…

If we wanted to change, how does the handover work?

The simple answer is: We will do the handover with your previous IT Services Company. We’ll ensure that you get all your documentation licenses and other important information you and ‘we’ need.

We’ll also ensure that you don’t experience a gap in your support service.